You can help

There are a number of ways you can assist CityRail with our service performance:

1. Spread out along the platform so as not to overcrowd one carriage.
2. Take care on steps and platforms, and always stand behind the yellow line.
3. Allow passengers to alight first before boarding the train.
4. Board the train as quickly as possible and move inside the carriage - please do not obstruct the doorways.
5. Do not hold the doors open or attempt to board the train after the whistle and 'doors closing' warning has been given.
6. report problems or potential problems to station staff. This will help our train controllers minimise delays by re-routing trains, plan new paths and services or get an incident response team on site quickly.